FREQUENTLY ASKED QUESTIONS (FAQ)



What do I get with my purchase?

We provide you a genuine Microsoft product key including a detailed download description, which enables you to download and activate the software directly from Microsoft's website. Our product keys are 100% genuine and always checked for authenticity.



How do I receive my product key?

Your product key will be delivered digitally via email immediately and automatically after payment by our shopping system.



Is my purchase protected and how am I covered?

Your purchase is always protected by PayPal Buyer Protection. If an item doesn’t arrive or is significantly not as described, PayPal Buyer Protection ensures that you get your money back.



What if I need help?

We provide activation and installation support with all purchases. Contact us and we will assist you immediately.



How do I download, install and activate my product?

Please have a look at our Download & Activation Guides overview.



What is the difference between Office 2016/2019 and Office/Microsoft 365?

Office 2016 and Office 2019 suites are available as a one-time purchase for use on a single or 5 PC's. Office 365 is a cloud based subscription from Microsoft with a monthly or annual fee.


Can I use the software on a Mac?

Our products are for Windows PC's only. They are not compatible with Apple devices. The only exceptions are Microsoft Office 2016 Home & Business for Mac and Microsoft Office 2019 Home & Business for Mac.