FAQ (Frequently Asked Questions)


What do I get with my purchase?

We provide you a genuine Microsoft product key including a detailed download description, which enables you to download and activate the software directly from Microsoft's website. Our product keys are 100% genuine and always checked for authenticity.


How do I receive my product key?

Your product key will be delivered digitally via email immediately and automatically after payment by our shopping system.


What if I need help?

We provide activation and installation support with all purchases. Contact us and we will assist you immediately.


How do I download, install and activate my product?

Please have a look at our Download & Activation Guides overview.


Can I transfer my product to another device?

Your product will be linked to your Microsoft Account. Even in case of formatting your hard disc drive or buying a new PC, you will be able to keep it.*

*applies to Microsoft Office, Project and Visio


What is the difference between Office 2016/2019 and Office 365?

Office 2016 and Office 2019 suites are available as a one-time purchase for use on a single or 5 PC's. Office 365 is a cloud based subscription from Microsoft with a monthly or annual fee.


Can I use the software on a Mac?

Our products are for Windows PC's only. They are not compatible with Apple devices. The only exceptions are Microsoft Office 2016 for Mac and Office 2019 Home and Business.